Refund Policy

GUARANTEE AND ONLINE RETURNS
It is important to us that our products give every satisfaction to its fortunate owner. Our customer service team are dedicated to providing excellent after sales care. We are sure that you will be delighted with your URORO product yet, we offer a full 12 months guarantee.

If you are not satisfied with the goods for any reason, under distance selling regulations you may return your order within 14 days of receipt. URORO must notify us by email at hello@uroro.com or call +1 (850) 6298876, and the goods must be returned in the original, unused packaging, otherwise you will need to pay a 20% restocking fee.

Please return with proof of purchase within 30 days and we will provide a full refund but you must return the unwanted item to us at your cost. Refunds will only be credited to your original method of payment providing that the item is returned in the original package and the same condition it was supplied. We reserve the right to deduct from the refund requested the cost of the shipping we incurred.

FAULTY GOODS

Faulty goods are covered by the manufacturer’s warranty - if you find fault with the goods you must advise us within 3 days of receipt of goods and returned the goods to the manufacturer’s address below.

RETURNING GOODS BOUGHT AS SPECIAL OFFERS

If you return an item bought as part of a discount offer, you will be refunded the discounted price given in that offer. From time to time we sell items which are samples or stock oddments at very advantageous prices. In such instances, these items are non refundable.

RETURNS BY POST

Please address parcels to:
1937 Davis Street, Ste. E, San Leandro CA 94577, US
+1（850）6298876
Email:hello@uroro.com