Guarantee & Returns

Guarantee & Returns

We want every product to bring satisfaction. Here’s how our guarantee and returns work.

12-Month Guarantee

Every URORO product is covered by a 12-month guarantee. Our customer service team provides dedicated after-sales care.

Change-of-mind returns

  • Start within 14 days of receipt—email hello@uroro.com or call +1 (850) 629-8876.
  • Items must be unused and in their original packaging.
  • If packaging/condition differs, a 20% restocking fee applies.
  • Return shipping is at the customer’s cost.

Return with proof of purchase within 30 days and we will refund to the original payment method, provided the item is returned in the original package and condition.

We reserve the right to deduct our outbound shipping cost from the refund.

Faulty goods (warranty)

Faulty goods are covered by the manufacturer’s warranty. Please notify us within 3 days of receipt and return the goods to the address below.

Special offers & samples

  • Items purchased in a discount offer are refunded at the discounted price paid.
  • Samples/stock oddments sold at advantageous prices are non-refundable.
Return address & contacts
Address
1937 Davis Street, Ste. E
San Leandro, CA 94577, US

Include your order number in the parcel for faster processing.